Shipping Policy

SHIPPING POLICY

Our shipping terms, policies & procedures

Satisfaction Guarantee

We are 100% committed to guaranteeing your satisfaction and encourage you to contact us with any questions or concerns. If you are not completely satisfied with your Ferbs Cosmetics Online purchase, simply return the unused product within 30 days and your account will be refunded within three to five business days of receipt of delivery. We regret that there is a 15% restocking fee and cannot refund opened or used products.

Shipping Charges

Shipping and handling charges per order:

(delivery for most standard orders within 5-7 business days)

*The order total used to calculate Shipping and Handling fees will not include the value of the purchase of Ferbs Cosmetics Promotional Code Discounts.

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
  • Orders with Overnight or Second Day Service will be shipped the same day if placed by 3:00 pm EST.
  • Second Day and Overnight orders may require a signature upon delivery.
  • Overnight or Second Day Service is not available for shipments to APO / FPO, P.O. Boxes and certain locations in Alaska. Please call us Toll Free: 1-866-99-FERBS (or 1-866-993-3727) or via AIM at “FerbsCosmetics” or contact us here.

Some items sold by Ferbs Cosmetics website may require special handling as specified by federal, state and local regulations governing the transport of these items.

The method of shipment for these items is dictated by these regulations. At Ferbs Cosmetics’ website, we comply with these regulations therefore the shipment of some products to certain locations may not be possible.  If this affects your order, we regret any inconvenience and thank you for your understanding.  If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

We’re sorry, we are currently unable to accept orders to be billed or shipped to destination outside the continental U.S.A. and its territories. We apologize for any inconvenience.

Shipments to APO/FPO, PO Boxes and U.S. Territories

  • Most orders may be shipped to P.O. Box or Military APO / FPO addresses, but some restrictions may apply.
  • Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service (USPS).
  • Military APO / FPO orders and orders shipping to P.O. Box addresses cannot be shipped via Second Day or Overnight Priority service.
  • For orders shipping to APO/FPO locations, please state AE for Armed Forces Europe, Middle East, Africa, and Canada; AA for Armed Forces Americas; and AP for Armed Forces Pacific. Also make sure that you have selected United States in the Country field.

Shipments to Alaska, Hawaii, or U.S. Territories

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